Welcome to AshtrayZone! Below, you’ll find our shipping guidelines, outlining the details and procedures for delivering your order safely and efficiently.
1. Order Confirmation
After placing an order, you will receive a confirmation email at the address provided. Please keep this email for your records, as it serves as proof of your purchase.
2. Order Preparation Timeline
Order preparation, or processing time, begins once your payment has been verified. Typically, this takes 1-2 business days. We will promptly notify you in case of any delays.
Important: Processing times may extend during the Lunar New Year holiday period, which generally falls between January 21 and February 20. Please plan accordingly during this season.
3. Shipping Coverage
We provide FREE standard shipping to customers worldwide. If you need express or expedited delivery, reach out to us for a customized shipping quote.
4. Estimated Delivery Times and Rates
Delivery times vary based on the selected shipping method and destination:
Standard Shipping: Orders typically arrive within 7–14 days from the order date. However, factors like location, weather, or unforeseen delays may impact delivery.
Additional Information:
- Shipping times are estimates and are subject to approval of the order.
- Orders may be shipped in multiple packages based on product availability.
- Ensure your address is accurate, as AshtrayZone cannot be held responsible for incomplete or incorrect addresses, nor for mail forwarding issues.
5. International Customs, Duties, and Taxes
International shipments may incur customs duties, taxes, or fees as determined by the destination country. Delivery delays can also result from customs processing.
- AshtrayZone is not responsible for any duties, taxes, or additional costs applied during or after shipping.
- Customers are responsible for any charges related to importing products into their country.
6. Package Damage
If your order arrives with damaged packaging, please contact us as soon as possible for assistance.
7. Lost or Missing Shipments
If your package cannot be located, consider the following possibilities:
- It may have been delivered to a neighbor or a common area within your building.
- If you still cannot find your package, notify us, and we will assist in tracking it down or resolving the issue.
8. Shipment Tracking Information
Due to technical limitations, AshtrayZone does not provide real-time tracking for orders. However, our back office can assist you with shipment updates. For inquiries, contact us.
9. Questions and Assistance
If you have any questions about your order, shipment, or delivery, visit our FAQ page or contact us directly.